This document is an electronic record in terms of Information Technology Act,
2000 and rules there under as applicable and the amended provisions pertaining to electronic records
in various statutes as amended by the Information Technology Act, 2000. This electronic record is
generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of http://www.merasalon.in.
The domain name http://www.merasalon.in ("Website"), including its online services, such as use of
software on Website and information, articles , news, blogs and text, graphics, images and
information obtained from service providers and any other material contained on the Website is owned
and operated by Salon Walee Private Limited (“Company”) a private limited company registered under
the Companies Act, 2013 and having its registered office at Patnagarh Road, Behind SBI, Kantabanji,
Bolangir, Orissa, India-767039, where such expression shall, unless repugnant to the context
thereof, be deemed to include its respective representatives, administrators, employees, directors,
officers, agents and their successors and assigns.
For the purpose of these Terms of Use (“Terms”), wherever the context so requires,
The website www.merasalon.in means and includes the Mobile Application owned and managed by the
Company.
The term ‘You’ or “User” shall mean any legal person or entity accessing using this Website to
services provided or registered on this Website, who is competent to enter into binding contracts,
as per the provisions of the Indian Contract Act, 1872;
The terms ‘We’, ‘Us’ &‘Our’ shall mean the Website, Mobile Application and/or the Company, as the
context so requires.
The terms ‘Party’& ‘Parties’ shall respectively be used to refer to the User and the Company
individually and collectively, as the context so requires.
The headings of each section in these Terms are only for the purpose of organizing the various
provisions under these Terms in an orderly manner, and shall not be used by either Party to
interpret the provisions contained herein in any manner. Further, it is specifically agreed to by
the Parties that the headings shall have no legal or contractual value.
The use of the Website by the user is solely governed by these Terms as well as the Privacy Policy
(“Policy”), available on Website and any modifications or amendments made thereto by the Company
from time to time, at its sole discretion. Visiting the home page of the Website and/or using any of
the services provided on the Website shall be deemed to signify the User’s unequivocal acceptance of
these Terms and the aforementioned Policy, and the User expressly agrees to be bound by the same.
The User expressly agrees and acknowledges that the Terms and Policy are co-terminus, and that
expiry / termination of either one will lead to the termination of the other, save as provided in
Clause 4 hereunder.
The User unequivocally agrees that these Terms and the aforementioned Policy constitute a legally
binding agreement between the User and the Company, and that the User shall be subject to the rules,
guidelines, policies, terms, and conditions applicable to any service that is provided by the
Website, and that the same shall be deemed to be incorporated into these Terms, and shall be treated
as part and parcel of the same. The User acknowledges and agrees that no signature or express act is
required to make these Terms and the Policy binding on the User, and that the User’s act of visiting
the any part of the Website constitutes the User’s full and final acceptance of these Terms and the
aforementioned Policy.
The Company reserves the sole and exclusive right to amend or modify these Terms without any prior
permission or intimation to the User, and the User expressly agrees that any such amendments or
modifications shall come into effect immediately. The User has a duty to periodically check the
terms and stay updated on its requirements. If the User continues to use the Website following such
a change, the User will be deemed to have consented to any and all amendments / modifications made
to the Terms. In so far as the User complies with these Terms, he/she is granted a personal,
non-exclusive, non-transferable, revocable, limited privilege to enter and use the Website.
OUR SERVICES
Merasalon is a unique multiuser platform which is distinctively designed to serve its users who
needs hair cut, beauty and wellness, hair styling, wedding makeup, hair spa, body spa, complete
makeover and a wide range of salon services and products for both men and women at pan India level.
Merasalon will integrate all the different service providers and the prospective users at one place.
User can easily search and locate nearby available salon services and can avail the required
customised service and products with the ease of his/her time, budget, access, availability etc.
Merasalon also allows free lancers to register with the Company and provide respective services to
the probable customers.
ELIGIBILITY
The User represents and warrants that he/she is competent and eligible to enter into legally binding
agreements and that he/she has the requisite authority to bind himself/herself to these Terms, as
determined solely by the provisions of the Indian Contract Act, 1872. The User may not use this
Website if he/she is not competent to contract under the Indian Contract Act, 1872, or is
disqualified from doing so by any other applicable law, rule or regulation currently in
force.
TERM
These Terms shall continue to form a valid and binding contract between the Parties, and shall
continue to be in full force and effect until:
The User continues to access and use the Website; or
The Transaction between the Parties, if any, concludes to the satisfaction of both Parties;
You agree and acknowledge that http://www.merasalon.in control in any manner any transactions on the
website. Accordingly, the contract of sale of services on the website shall be a strictly bipartite
contract between you and the Website on http://www.merasalon.in/. Whichever is longer? The Parties
agree that certain portions of these Terms (“Clauses”), such as Clauses 19, 20, 22 & 24 shall
continue to remain in full force and effect indefinitely, even after the expiry or termination of
these Terms as contemplated herein.
TERMINATION
The Company reserves the right, in its sole discretion, to unilaterally terminate the User’s access
to the products and services offered on the Website, or any portion thereof, at any time, without
notice or cause. The User shall continue to be bound by these Terms, and it is expressly agreed to
by the Parties that the User shall not have the right to terminate these Terms till the expiry of
the same, as described in Section 3 herein above.
FACILITIES TO BE RENDERED BY THE WEBSITE
Website is a platform where users have an access to relevant information pertaining to their need
and choices and locality of hair, personal beauty care, body care, fitness, makeup and complete
range of salon services for both men and women.
Both the service provider and the service receiver that is the salon owner, hair dresser, makeup
artist, freelancer, spa owner and the customer can register itself on the website along with the
specified services provided by them. The website and the mobile application will work as a platform
between the service provider and service receiver across India.
Along with the salon and spa owners, Vendors can also register themselves to sell their beauty care,
herbal, body care, men and women grooming and other related products on the website.
The user Account on the Website through logging in by their third party website user ID and password
including that of www.facebook.com, websites owned by Yahoo Inc. or its subsidiaries, Google Inc. or
its subsidiaries, twitter or any other social media website or any other Internet service as
permitted on the Website (User ID and/or other third party login identification as provided above
are individually and collectively referred to the "Account Information").
By using this Website, and providing his/her contact information to the company through the Website,
the User hereby agrees and consents to receiving calls, auto dialled and/or pre-recorded message
calls, e-mails and SMSs from the company and/or any of its affiliates or partners at any time,
subject to the Policy. In the event that the User wishes to stop receiving any such marketing or
promotional calls / email messages / text messages, the User may send an e-mail to the effect
to_______________ The User agrees and acknowledges that it may take up to seven (7) business days
for the company to give effect to such a request by the User.
The User expressly agrees that notwithstanding anything contained hereinabove, he/she may be
contacted by the company or any of its affiliates / partners relating to any service availed of by
the User on the Website or anything pursuant thereto.
It is expressly agreed to by the Parties that any information shared by the User with the company
shall be governed by the Policy.
CHARGES & PAYMENT
Payments for the services offered by website shall be made through payment gateway CC Avenue, Net
Banking, Credit card, Debit card, UPI and other wallets.
Company offer no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the
Users card/bank accounts.
GST on all the above components shall be charge separately.
Company has a right to hold or reclaim the Payment in cases of abuse, fraud or violation of
agreement.
However, the company reserves the right to amend this fee policy for any or all services offered or
sold. In such an event, the User will be intimated of the same when he/she attempts to access the
Website, and the User shall have the option of declining to avail of the services offered on the
Website. Any such change, if made, shall come into effect immediately upon such change being
notified to the User, unless specified otherwise.
TERMS, CONDITIONS AND DUTIES OF THE USER
It is the duty of User to provide one’s true/accurate/complete information, and all the details
relating thereof on the website. If any Use detail found to be false then company shall reserve the
right on its sole discretion to reject the registration and debar the User from using the Services
available on its website, without prior intimation whatsoever.
The User agrees to comply with all notices or instructions given by Company from time to time to
enable the use of the Services.
User shall take care to choose the right service and/or products and advised to check the product
description carefully so company can deliver the right products. By placing a booking for order for
a product User agree to be bound by the conditions of sale included in the product or item's
description.
The User shall promptly make the payment to Company towards the services availed and goods purchased
as and when it becomes payable.
User shall indemnify and hold the Company, harmless for any loss or damage arising out of User’s to
comply with any applicable laws or regulations and for breach of the following warranties and
representations.
The User shall at all times during the pendency of this agreement endeavor to protect and promote
the interest of the Company and ensure that there will be no damage to third party (client/customer)
due to act/ omission on the part of the User.
User is bound not to cut, copy, distribute, modify, recreate, reverse engineer, distribute,
disseminate post, publish or create derivative works from, transfer, or sell any information or
software obtained from the Website. Any such use / limited use of the Website will only be allowed
with the prior express written permission of the Company. For the removal of doubt, it is clarified
that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial
purposes and unwarranted modification of data and information contained on the Website is expressly
prohibited.
The user will be responsible for maintaining the confidentiality of the account and password for
restricting access to your computer to prevent unauthorized access to the account.
The user shall be responsible for all activities that occur under user’s account.
The User further undertakes not to:
Engage in any activity that interferes with or disrupts access to the Website or the services and/or
goods provided therein (or the servers and networks which are connected to the Website);
Impersonate any person or entity, or falsely state or otherwise misrepresent his/her affiliation
with a person or entity;
Publish, post, disseminate, any information which is grossly harmful, harassing, blasphemous,
defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful,
or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or
gambling, or otherwise unlawful in any manner whatever under any law, rule or regulation currently
in force; or unlawfully threatening or unlawfully harassing including but not limited to "indecent
representation of women" within the meaning of the Indecent Representation of Women (Prohibition)
Act, 1986;
Post any image/file/data that infringes the copyright, patent or trademark of another person or
legal entity;
Upload or distribute files that contain viruses, corrupted files, or any other similar software or
programs that may damage the operation of the Website;
Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor
breach the security or authentication measures on the Website or any network connected to the
Website. The User may not reverse look-up, trace or seek to trace any information relating to any
other User of, or visitor to, the Website, or any other customer of the Website, including any User
account maintained on the Website not operated/managed by the User, or exploit the Website or
information made available or offered by or through the Website, in any manner;
Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems
resources, accounts, passwords, servers or networks connected to or accessible through the Websites
or any affiliated or linked websites;
Collect or store data about other Users of the Website.
Use the Website or any material or content therein for any purpose that is unlawful or prohibited by
these Terms, or to solicit the performance of any illegal activity or other activity which infringes
the rights of this Website or any other third party/ies;
Violate any code of conduct or guideline which may be applicable for or to any particular service or
product offered on the Website;
Violate any applicable laws, rules or regulations currently in force within or outside
India;
Violate any portion of these Terms or the Policy, including but not limited to any applicable
additional terms of the Website contained herein or elsewhere, whether made by amendment,
modification, or otherwise;
Directly or indirectly offer, attempt to offer, trade, or attempt to trade, any item the dealing of
which is prohibited or restricted in any manner under the provisions of any applicable law, rule,
regulation or guideline for the time being in force.
Commit any act that causes the Company to lose (in whole or in part) the services of its internet
service provider ("ISP") or in any manner disrupts the services of any other supplier/service
provider of the Company/Website;
Engage in advertising to, or solicitation of, other Users of the Website to buy or sell any products
or services not currently displayed on the Website. The User may not transmit any chain letters or
unsolicited commercial or junk email/messages to other Users via the Website. It shall be a
violation of these Terms to use any information obtained from the Website in order to harass, abuse,
or harm another person, or in order to contact, advertise to, solicit, or sell to another User of
the Website without the express prior written consent of the Company.
The User expressly agrees and acknowledges that the Company/Website has no obligation to monitor the
materials posted on the Website, but that it has the right to remove or edit any content that in its
sole discretion violates, or is alleged to violate, any applicable law or either the spirit or
letter of these Terms. Notwithstanding this right, the User remains solely responsible for the
content of the materials posted on the Website by him/her. In no event shall the Company/Website
assume or be deemed to have any responsibility or liability for any content posted, or for any
claims, damages or losses resulting from use of any such content and/or the appearance of any
content on the Website. The User hereby represents and warrants that he/she has all necessary rights
in and to all content provided as well as all information contained therein, and that such content
does not infringe any proprietary or other rights of any third party/ies, nor does it contain any
libellous, tortuous, or otherwise unlawful or offensive material, and the User hereby accepts full
responsibility for any consequences that may arise due to the publishing of any such material on the
Website.
TERMS, CONDITIONS, AND DUTIES OF COMPANY
The Company shall list services for hire/sale on the Website in accordance with the
policies.
The Company shall be legally authorized to sell/hire the services(s) and/or products listed for sale
on Website and have all the necessary licenses and permits required for such sale.
All listed services and products must be kept ready to serve the customer for successful fulfillment
of sales.
Duty of Company not to mislead the description of any service or item and describe actual condition
of the same.
Company grants you a limited license to access and make personal use of this website, but not to
download (other than page caching) or modify it, or any portion of it, except with express written
consent of Company and / or its affiliates, as may be applicable.
REWARDS AND PROMOTIONS
Merasalon may, in its sole discretion, create promotional codes that may be redeemed for Account
credit, or other features or benefits related to the Services and/or a Third Party Provider’s
services, subject to any additional terms that Merasalon establishes on a per promotional code basis
(“Promo Codes”). You agree that Promo Codes:
must be used for the intended audience and purpose, and in a lawful manner;
may not be duplicated, sold or transferred in any manner, or made available to the general public
(whether posted to a public form or otherwise), unless expressly permitted by Merasalon;
may be disabled by Merasalon at any time for any reason without liability to the Company;
may only be used pursuant to the specific terms that Merasalon establishes for such Promo Code;
are not valid for cash; and
customer is advised to check for any such change/ amendment / addition /deletion/ modification
regularly;
customer hereby unconditionally agrees to all such changes/ amendments/ additions/deletions/
modifications;
the Offers will be applicable only on bookings made through Merasalon mobile application;
One Offer cannot be combined with any other Offer(s), unless stated otherwise;
Merasalon reserves the right to withhold or deduct credits or other features or benefits obtained
through the use of Promo Codes by you or any other user in the event that Merasalon determines or
believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in
violation of the applicable Promo Code terms or these Terms.
CUSTOMER RELATIONSHIP MANAGEMENT
All issues, opinions, suggestions, questions and feedback while availing our Services shall be
communicated to us through email address mentioned.
Reporting of any issue needs to be within 7 (seven) days of the happening of the issue, failing
which, such issue will not be addressed.
Merasalon shall endeavor to respond to Your issues within 2 (two) working days of Your reporting the
same and endeavor to resolve it at the earliest possible. It is hereby clarified that issues are
resolved on severity basis, and certain may be resolved earlier than the other. However, Merasalon
shall not be liable for any damages or losses in the event You are not satisfied with any such
resolution.
By making a booking on Merasalon.com – customer acknowledges that Merasalon will Call/Email/SMS or
send alerts to give/take information regarding his/her bookings.
SUSPENSION OF USER ACCESS AND ACTIVITY
Notwithstanding other legal remedies that may be available to it, Company may in its sole discretion
limit the User’s access and/ or activity by immediately removing the User’s access credentials
either temporarily or indefinitely, or suspend / terminate the User’s membership, and/or refuse to
provide User with access to the Website, without being required to provide the User with notice or
cause:
If the User is in breach any of these Terms or the Policy;
If the User has provided wrong, inaccurate, incomplete or incorrect information;
If the User’s actions may cause any harm, damage or loss to the other Users or to the
Website/Company, at the sole discretion of the Company.
If User’ action ccopying or duplicating in any manner any of content or other information available
from the Website.
INDEMNITY AND LIMITATIONS
The User hereby expressly agrees to defend, indemnify and hold harmless the Website and the Company,
its directors, affiliate Users, employees, officers, agents and their successors and assigns and
against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's
fees, caused by or arising out of claims based upon the User's actions or inactions, including but
not limited to any warranties, representations or undertakings, or in relation to the non-fulfilment
of any of the User’s obligations under this Agreement, or arising out of the User's infringement of
any applicable laws, rules and regulations, including but not limited to infringement of
intellectual property rights, payment of statutory dues and taxes, claims of libel, defamation,
violation of rights of privacy or publicity, loss of service by other subscribers, or the
infringement of any other rights of a third party.
In no event shall the Company/Website be liable to compensate the User or any third party for any
special, incidental, indirect, consequential or punitive damages whatsoever, including those
resulting from loss of use, data or profits, whether or not foreseeable, and whether or not the
Company/Website had been advised of the possibility of such damages, or based on any theory of
liability, including breach of contract or warranty, negligence or other tortuous action, or any
other claim arising out of or in connection with the User’s use of or access to the Website and/or
the services, products or materials contained therein.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable
law, and the Parties expressly agree that in the event of any statute, rule, regulation or amendment
coming into force that would result in the Company/Website incurring any form of liability
whatsoever, these Terms and the Policy will stand terminated one (1) day before the coming into
effect of such statute, rule, regulation or amendment. It is further agreed to by the Parties that
the contents of this clause shall survive even after the termination or expiry of the Terms and/or
Policy.
INTELLECTUAL PROPERTY RIGHTS
Unless expressly agreed to in writing, nothing contained herein shall give the User a right to use
any of the Website’s trade names, trademarks, service marks, logos, domain names, information,
questions, answers, solutions, reports, images, and other distinctive brand features, save according
to the provisions of these Terms. All logos, trademarks, brand names, service marks, domain names,
including material, designs, and graphics created by and developed by the Website and other
distinctive brand features of the Website are the property of the Company. Furthermore, with respect
to the Website created by the Company the company shall be the exclusive owner of all the designs,
graphics and the like, related to the Website.
The User is further aware that any reproduction or infringement of the intellectual property of the
aforementioned owners by the User will result in legal action being initiated against the User by
the respective owners of the intellectual property so reproduced / infringed upon. It is agreed to
by the Parties that the contents of this clause shall survive even after the termination or expiry
of the Terms and/or Policy.
DISCLAIMER OF WARRANTIES AND LIABILITIES
Except as otherwise expressly stated on the Website, all products/services offered on the Website
are offered on an "as is" basis without any warranty whatsoever, either express or implied.
Information accessed through company website and other touch points is presented in summary form and
is not exhaustive. Company makes no warranties or representations as to its accuracy or
completeness. This information is provided "as is" without warranty of any kind, either express or
implied, including but not limited to implied warranties of merchantability, fitness for particular
purpose, or non-infringement.
The information accessible from Company, website and other communication contains forward-looking
statements that involve risks and uncertainties, including statements with respect to the potential
benefits of a healthcare plan or medical procedure, and successful treatment of a medical condition
of the patient. Actual results may differ materially from those indicated by such forward-looking
statements.
The Company/Website does not guarantee that the functions and services contained in the Website will
be uninterrupted or error-free, or that the Website or its server will be free of viruses or other
harmful components, and the User hereby expressly accepts any and all associated risks involved with
the User’s use of the Website.
It is further agreed to by the Parties that the contents of this Clause shall survive even after the
termination or expiry of the Terms and/or Policy.
SUBMISSIONS
Any comments, feedback, ideas, suggestions, initiation, or any other content contributed by the User
to the Company or this Website will be deemed to include a royalty-free, perpetual, irrevocable,
nonexclusive right and license for the company to adopt, publish, reproduce, disseminate, transmit,
distribute, copy, use, create derivative works, display worldwide, or act on such content, without
additional approval or consideration, in any media, or technology now known or later developed, for
the full term of any rights that may exist in such content, and the User hereby waives any claim to
the contrary. The User hereby represents and warrants that he/she owns or otherwise controls all of
the rights to the content contributed to the Website, and that use of such content by the
company/Website does not infringe upon or violate the rights of any third party. In the event of any
action initiated against the Company/Website by any such affected third party, the User hereby
expressly agrees to indemnify and hold harmless the Company /Website, for its use of any such
information provided to it by the User. The Company reserves its right to defend itself in any such
legal disputes that may arise, and recover the costs incurred in such proceedings from the
User.
DISPUTE RESOLUTION AND JURISDICTION
It is expressly agreed to by the Parties hereto that the formation, interpretation and performance
of these Terms and any disputes/claim/refund/compensation arising here from will be resolved through
a two-step Alternate Dispute Resolution (“ADR”) mechanism. It is further agreed to by the Parties
that the contents of this Clause shall survive even after the termination or expiry of the Terms
and/or Policy.
Mediation: In case of any dispute/claim/refund/compensation between the parties, the Parties will
attempt to resolve the same amicably amongst themselves, to the mutual satisfaction of both Parties.
In the event that the Parties are unable to reach such an amicable solution within thirty (30) days
of one Party communicating the existence of a dispute to the other Party, the dispute will be
resolved by arbitration, as detailed herein below;
Arbitration. In the event that the Parties are unable to amicably resolve a dispute by mediation,
said dispute will be referred to arbitration under Arbitration and Conciliation Act, 1996 by a sole
arbitrator to be appointed by the Company, and the award passed by such sole arbitrator will be
valid and binding on both Parties. The Parties shall bear their own costs for the proceedings,
although the sole arbitrator may, in his/her sole discretion, direct either Party to bear the entire
cost of the proceedings. The seat of Arbitration shall be in the, Madhya Pradesh, India.
This Agreement shall be governed by and construed in accordance with the laws of India. The Parties
hereby agree to submit to the jurisdiction of the competent Courts at .
NOTICES
Any or all kind of communication relating to any dispute or grievance experienced by the User may be
communicated to the Company by the User reducing the same to writing, and sending the same to the
registered office of the Company by Registered Post Acknowledgement Due / Speed Post Acknowledgement
Due (RPAD / SPAD).
MISCELLANEOUS PROVISIONS
Entire Agreement: These Terms, read with the Policy form the complete and final contract between the
User and the Company with respect to the subject matter hereof and supersedes all other
communications, representations and agreements (whether oral, written or otherwise) relating
thereto.
Waiver: The failure of either Party at any time to require performance of any provision of these
Terms shall in no manner affect such Party's right at a later time to enforce the same. No waiver by
either Party of any breach of these Terms, whether by conduct or otherwise, in any one or more
instances, shall be deemed to be or construed as a further or continuing waiver of any such breach,
or a waiver of any other breach of these Terms.
Severability: If any provision/clause of these Terms is held to be invalid, illegal or unenforceable
by any court or authority of competent jurisdiction, the validity, legality and enforceability of
the remaining provisions/clauses of these Terms shall in no way be affected or impaired thereby, and
each such provision /clause of these Terms shall be valid and enforceable to the fullest extent
permitted by law. In such case, these Terms shall be reformed to the minimum extent necessary to
correct any invalidity, illegality or unenforceability, while preserving to the maximum extent the
original rights, intentions and commercial expectations of the Parties hereto, as expressed
herein.
